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Online Recruitment Drive for "Meditab Software (India) Pvt. Ltd." | Hiring for “Support and Implementation Analyst"as Freshers | Approx. Package : Up to 6,09,000/- Per Annum
Greetings from upGrad Learning Support Centre, Pune.
NOTE: This recruitment drive is entirely cost-free for all eligible and interested candidates. Refer to your Friends also.
Company Name: Meditab Software (India) Pvt. Ltd.
Position: Support and Implementation Analyst
Experience: Fresher
Approx. salary : Up to Rs.6,09,000 Per Annum.
Job Location: Pune
Bond: 3-year service agreement bond.
Educational Criteria:
Freshers or recent graduates (passing years: 2023, 2024, 2025)
Minimum 70% average in 10th & 12th
B.Tech / BE / BCA graduates only
Role Overview
We are looking for a Technical Support Executive – US Healthcare (EHR/EMR) to provide end-to-end application and system support to US healthcare clients. The role involves incident management, client communication, troubleshooting, and ensuring service continuity within defined SLAs.
Key Responsibilities
Provide technical support to US Healthcare clients for EHR/EMR systems via email, phone, and other electronic channels.
Guide clients step-by-step to set up systems, troubleshoot issues, and resolve technical problems remotely or over calls.
Log, track, and manage client queries using service management / ticketing tools, ensuring accurate documentation.
Identify, classify, and record incidents; provide initial incident support as per defined processes.
Analyze, prioritize, and diagnose incidents based on business impact and urgency.
Resolve incidents within agreed Service Level Agreements (SLAs) and ensure proper closure.
Maintain ownership of incidents, including monitoring, follow-ups, and clear communication with stakeholders.
Generate and share management reports related to incident quality, resolution timelines, and operational performance.
Build strong working relationships with customers, internal teams, and technical professionals such as developers.
Required Skills & Competencies:
Ability to work independently, manage multiple tasks, and meet strict deadlines.
Strong responsiveness to support emails, phone calls, and electronic communications.
Self-motivated, detail-oriented, and highly organized with a problem-solving mindset.
Hands-on experience in troubleshooting hardware and software issues.
Proficiency in internet-based applications such as Email clients, FTP tools, and web browsers.
Excellent written and verbal communication skills, with strong interpersonal and presentation abilities.
Customer-focused attitude with the ability to quickly build trust and rapport.
How to Apply:
Deadline to Apply: Saturday, 1 st Feb 2026 @5.00 PM (The profiles won’t be considered after the deadlines)
Regards,
upGrad Learning Support Centre, Pune
Call/ WhatsApp +91 70 30 105 105
Google Map Location: https://maps.app.goo.gl/ekzM9PxacYt5YUbH7
Instagram:https://www.instagram.com/upgradofflinepune
Follow WhatsApp Channel for Quick Updates:https://whatsapp.com/channel/0029VaCGF6bCRs1jvwn96Q37LLP
Online Recruitment Drive for "Meditab Software (India) Pvt. Ltd." | Hiring for “Support and Implementation Analyst"as Freshers | Approx. Package : Up to 6,09,000/- Per Annum
Greetings from upGrad Learning Support Centre, Pune.
NOTE: This recruitment drive is entirely cost-free for all eligible and interested candidates. Refer to your Friends also.
Company Name: Meditab Software (India) Pvt. Ltd.
Position: Support and Implementation Analyst
Experience: Fresher
Approx. salary : Up to Rs.6,09,000 Per Annum.
Job Location: Pune
Bond: 3-year service agreement bond.
Educational Criteria:
Freshers or recent graduates (passing years: 2023, 2024, 2025)
Minimum 70% average in 10th & 12th
B.Tech / BE / BCA graduates only
Role Overview
We are looking for a Technical Support Executive – US Healthcare (EHR/EMR) to provide end-to-end application and system support to US healthcare clients. The role involves incident management, client communication, troubleshooting, and ensuring service continuity within defined SLAs.
Key Responsibilities
Provide technical support to US Healthcare clients for EHR/EMR systems via email, phone, and other electronic channels.
Guide clients step-by-step to set up systems, troubleshoot issues, and resolve technical problems remotely or over calls.
Log, track, and manage client queries using service management / ticketing tools, ensuring accurate documentation.
Identify, classify, and record incidents; provide initial incident support as per defined processes.
Analyze, prioritize, and diagnose incidents based on business impact and urgency.
Resolve incidents within agreed Service Level Agreements (SLAs) and ensure proper closure.
Maintain ownership of incidents, including monitoring, follow-ups, and clear communication with stakeholders.
Generate and share management reports related to incident quality, resolution timelines, and operational performance.
Build strong working relationships with customers, internal teams, and technical professionals such as developers.
Required Skills & Competencies:
Ability to work independently, manage multiple tasks, and meet strict deadlines.
Strong responsiveness to support emails, phone calls, and electronic communications.
Self-motivated, detail-oriented, and highly organized with a problem-solving mindset.
Hands-on experience in troubleshooting hardware and software issues.
Proficiency in internet-based applications such as Email clients, FTP tools, and web browsers.
Excellent written and verbal communication skills, with strong interpersonal and presentation abilities.
Customer-focused attitude with the ability to quickly build trust and rapport.
How to Apply:
Deadline to Apply: Saturday, 1 st Feb 2026 @5.00 PM (The profiles won’t be considered after the deadlines)
Regards,
upGrad Learning Support Centre, Pune
Call/ WhatsApp +91 70 30 105 105
Google Map Location: https://maps.app.goo.gl/ekzM9PxacYt5YUbH7
Instagram:https://www.instagram.com/upgradofflinepune
Follow WhatsApp Channel for Quick Updates:https://whatsapp.com/channel/0029VaCGF6bCRs1jvwn96Q37LLP