Full Time
/
Navi Mumbai
Rs.2,85,000/- Per Annum.
/
UG-167 (28th Feb 2026) Offline Recruitment Drive for "QualityKiosk Technologies Pvt. Ltd. " | Hiring for “L1 Monitoring Analyst” as Fresher’s |
UG-167 (28th Feb 2026) Offline Recruitment Drive for "QualityKiosk Technologies Pvt. Ltd. " | Hiring for “L1 Monitoring Analyst” as Fresher’s |
Full Time
/
Navi Mumbai
/
Rs.2,85,000/- Per Annum.
Greetings from upGrad Learning Support Centre, Pune
NOTE: This recruitment drive is entirely cost-free for all eligible and interested candidates. Refer your Friends also.
Company Name: QualityKiosk Technologies Pvt. Ltd.
Position: Trainee: L1 Monitoring Analyst
Experience: Fresher
Stipend During internship: Rs.13,334 Per Month + Night allowance
Duration of Internship: 6 Months
Approx. Package Post Internship: Rs.2,85,000/- Per Annum.
(Depends upon performance in Internship)
Bond: 2 Years Including Internship Period.
Job Location: Navi Mumbai
Educational Criteria:
BE/BTech/BSC/BSC (Only CS/IT Branch)
Pass Out Year: 2023,2024 & 2025
Percentage Criteria: 60% (Throughout 10th, 12th & Graduation)
About The Company:
QualityKiosk Technologies is a pioneer in Performance Engineering. Founded in the year 2000 by IIT-Kanpur graduates, we offer Enterprise Digital Quality Assurance solutions for Banking, Financial Services, Insurance, Retail, e-Commerce, Government, Automotive, and Telecom industries. Digital Quality Engineering partners for some of the largest Banking, Financial Services, Telecom, and Automobile companies.
About The Role:
The L1 Monitoring Analyst is responsible for continuously monitoring critical IT infrastructure, applications, and services to ensure smooth and uninterrupted business operations. The role requires real-time detection of alerts, executing Level-1 triage, ensuring adherence to SLAs, escalating incidents as per defined escalation matrices, and maintaining strict process compliance. Excellent communication skills and proficiency in English are essential for coordinating with multiple stakeholders.
Key Responsibilities:
Real-Time Monitoring & Incident Handling
· Monitor IT systems, applications, servers, and networks using approved monitoring tools.
· Detect, log, and validate alerts and events in real time.
· Perform Level-1 triage based on SOPs and categorize incidents accurately.
· Create, update, and close tickets in the ITSM system with complete documentation.
SLA Adherence:
· Ensure all alerts and incidents are acknowledged, responded to, and escalated within defined Service Level Agreements (SLAs)
· Track incident progress and proactively follow up with L2/L3 teams to avoid SLA breaches.
· Support the team by identifying potential SLA risks and notifying supervisors.
Escalation Matrix Compliance
· Escalate incidents strictly according to the defined Escalation Matrix (functional, hierarchical, and severity-based).
· Ensure timely communication to technical teams, stakeholders, and shift leads for high-severity incidents (P1/P2).
· Maintain accurate escalation logs for audit and compliance.
Process Compliance & Reporting
· Follow all standard operating procedures (SOPs), incident management workflows, and documentation guidelines.
· Ensure compliance with organizational IT policies, security processes, and audit requirements.
· Provide timely shift handover reports and daily monitoring summaries.
· Identify and report any deviations or gaps in processes
Skills Required:
· Excellent verbal and written communication skills with strong proficiency in English.
· Basic understanding of IT infrastructure components such as servers, networks, databases, and applications.
· Ability to interpret monitoring alerts and logs.
· Familiarity with incident management and ITIL best practices (advantage).
· Experience with monitoring tools such as SolarWinds, Nagios, Zabbix, Dynatrace, AppDynamics, or similar (preferred).
· Educational Qualification: Graduate in any discipline (IT preferred).
· Willingness to work in 24×7 rotational shifts, including nights, weekends, and holidays.
Behavioural Competencies
· Strong attention to detail and accuracy.
· Ability to work under pressure and manage critical situations.
· Good analytical and problem-solving mindset.
· Strong teamwork, collaboration, and accountability.
· Quick learner with a proactive attitude.
· Willingness to Learn for graduating to next level roles.
How To Apply: https://forms.gle/VP2VJFsSE6pBxSBP7
Deadline to Apply: Monday, 2nd Feb 2026 @11.00 AM (The profiles won’t be considered after the deadlines)
Regards,
upGrad Learning Support Centre, Pune
Call/ WhatsApp +91 70 30 105 105
Google Map Location: https://maps.app.goo.gl/ekzM9PxacYt5YUbH7
Instagram: https://www.instagram.com/upgradofflinepune
Follow WhatsApp Channel for Quick Updates: https://whatsapp.com/channel/0029VaCGF6bCRs1jvwn96Q37LLP
Greetings from upGrad Learning Support Centre, Pune
NOTE: This recruitment drive is entirely cost-free for all eligible and interested candidates. Refer your Friends also.
Company Name: QualityKiosk Technologies Pvt. Ltd.
Position: Trainee: L1 Monitoring Analyst
Experience: Fresher
Stipend During internship: Rs.13,334 Per Month + Night allowance
Duration of Internship: 6 Months
Approx. Package Post Internship: Rs.2,85,000/- Per Annum.
(Depends upon performance in Internship)
Bond: 2 Years Including Internship Period.
Job Location: Navi Mumbai
Educational Criteria:
BE/BTech/BSC/BSC (Only CS/IT Branch)
Pass Out Year: 2023,2024 & 2025
Percentage Criteria: 60% (Throughout 10th, 12th & Graduation)
About The Company:
QualityKiosk Technologies is a pioneer in Performance Engineering. Founded in the year 2000 by IIT-Kanpur graduates, we offer Enterprise Digital Quality Assurance solutions for Banking, Financial Services, Insurance, Retail, e-Commerce, Government, Automotive, and Telecom industries. Digital Quality Engineering partners for some of the largest Banking, Financial Services, Telecom, and Automobile companies.
About The Role:
The L1 Monitoring Analyst is responsible for continuously monitoring critical IT infrastructure, applications, and services to ensure smooth and uninterrupted business operations. The role requires real-time detection of alerts, executing Level-1 triage, ensuring adherence to SLAs, escalating incidents as per defined escalation matrices, and maintaining strict process compliance. Excellent communication skills and proficiency in English are essential for coordinating with multiple stakeholders.
Key Responsibilities:
Real-Time Monitoring & Incident Handling
· Monitor IT systems, applications, servers, and networks using approved monitoring tools.
· Detect, log, and validate alerts and events in real time.
· Perform Level-1 triage based on SOPs and categorize incidents accurately.
· Create, update, and close tickets in the ITSM system with complete documentation.
SLA Adherence:
· Ensure all alerts and incidents are acknowledged, responded to, and escalated within defined Service Level Agreements (SLAs)
· Track incident progress and proactively follow up with L2/L3 teams to avoid SLA breaches.
· Support the team by identifying potential SLA risks and notifying supervisors.
Escalation Matrix Compliance
· Escalate incidents strictly according to the defined Escalation Matrix (functional, hierarchical, and severity-based).
· Ensure timely communication to technical teams, stakeholders, and shift leads for high-severity incidents (P1/P2).
· Maintain accurate escalation logs for audit and compliance.
Process Compliance & Reporting
· Follow all standard operating procedures (SOPs), incident management workflows, and documentation guidelines.
· Ensure compliance with organizational IT policies, security processes, and audit requirements.
· Provide timely shift handover reports and daily monitoring summaries.
· Identify and report any deviations or gaps in processes
Skills Required:
· Excellent verbal and written communication skills with strong proficiency in English.
· Basic understanding of IT infrastructure components such as servers, networks, databases, and applications.
· Ability to interpret monitoring alerts and logs.
· Familiarity with incident management and ITIL best practices (advantage).
· Experience with monitoring tools such as SolarWinds, Nagios, Zabbix, Dynatrace, AppDynamics, or similar (preferred).
· Educational Qualification: Graduate in any discipline (IT preferred).
· Willingness to work in 24×7 rotational shifts, including nights, weekends, and holidays.
Behavioural Competencies
· Strong attention to detail and accuracy.
· Ability to work under pressure and manage critical situations.
· Good analytical and problem-solving mindset.
· Strong teamwork, collaboration, and accountability.
· Quick learner with a proactive attitude.
· Willingness to Learn for graduating to next level roles.
How To Apply: https://forms.gle/VP2VJFsSE6pBxSBP7
Deadline to Apply: Monday, 2nd Feb 2026 @11.00 AM (The profiles won’t be considered after the deadlines)
Regards,
upGrad Learning Support Centre, Pune
Call/ WhatsApp +91 70 30 105 105
Google Map Location: https://maps.app.goo.gl/ekzM9PxacYt5YUbH7
Instagram: https://www.instagram.com/upgradofflinepune
Follow WhatsApp Channel for Quick Updates: https://whatsapp.com/channel/0029VaCGF6bCRs1jvwn96Q37LLP